Lo89 Terms and Conditions – The complete rules governing use of the platform

1General Introduction

Lo89 (referred to as the "Platform" or "we") provides online casino, Sports Betting, and live gaming services to users in Bangladesh and internationally. These Terms and Conditions constitute a legally binding agreement between lo89 and its users.

This platform is intended for adults only (18 years of age or older). Minors are not permitted to use lo89, and by using this platform you confirm that you are at least 18 years old.

Lo89 operates under an international gaming license, and all activities are conducted in full compliance with applicable laws and regulations. Our goal is to ensure every user enjoys a safe, transparent, and fair gaming environment.

2Account Registration & Eligibility

To open an account with lo89, the following eligibility requirements must be met:

• You must be at least 18 years of age.
• Accurate and truthful information must be provided at the time of registration.
• Each individual may only create one account.
• Registration is not permitted from any country or region where online gaming is prohibited by law.
• Allowing third parties to access or use your account is strictly prohibited.

Lo89 may request KYC (Know Your Customer) documents for identity verification at any time. You may be required to submit a copy of your National ID, passport, or driving license. Withdrawals may be temporarily suspended until verification is complete.

You are solely responsible for keeping your password and login credentials secure. If you suspect any unauthorized access to your account, notify our support team immediately.

3Bonus & Promotion Terms

Lo89 regularly offers a variety of bonuses and promotions. Each offer has its own specific terms, which are detailed on the promotions page. The following general rules apply to all bonuses:

• Each bonus can be claimed once per account.
• A wagering requirement must be met before any bonus can be withdrawn (typically 30–40x).
• Bonus balance cannot be withdrawn directly; it may only be used to play games.
• Attempting to claim bonuses through multiple accounts will result in the cancellation of all associated accounts.
• Bonus usage may be restricted on certain games.
• Bonuses are generally valid for 7–30 days; any unused bonus will expire at the end of this period.

Attempting to withdraw before meeting the bonus conditions will result in the bonus being forfeited, and any associated winnings may also be voided.

Lo89 reserves the right to modify, suspend, or cancel its bonus program at any time. For the latest information on promotions, Promotions Page visit us.

4Deposit & Withdrawal Policy

To keep deposits and withdrawals simple and fast, lo89 supports the most popular mobile banking methods in Bangladesh.

• Supported Payment Methods: Mobile Banking, Nagad, Rocket, and selected bank transfers.
• Minimum Deposit: BDT 500।
• Minimum Withdrawal: BDT 500।
• Withdrawal processing time: Typically 1–24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Withdrawals exceeding BDT 10,000 may be held until KYC verification is complete.

If a suspicious transaction is detected, lo89 may place a temporary hold on the payment pending investigation. In such cases, the support team will reach out to you directly. For more information on deposits, Deposit Page visit us.

5Prohibited Activities

The following activities are strictly prohibited on lo89. Violations may result in permanent account closure and forfeiture of all balances:

• Creating multiple accounts or using another person's account.
• Deliberately exploiting game vulnerabilities or bugs.
• Bonus abuse or system manipulation.
• Using automated software, bots, or scripts to play games.
• Using the platform for money laundering or any illegal transfer of funds.
• Harassing or intimidating other users.
• Treating staff in a disrespectful or abusive manner.
• Operating an account on behalf of a minor.

6Responsible Gaming

Lo89 believes gaming should be a source of entertainment. We are committed to preventing and addressing problem gaming behavior.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a set period of time.
• Cooling-Off Period: You may take a break ranging from 24 hours up to 6 weeks.
• Reality Check: You will receive reminders about the length of your gaming session at set intervals.

If you or someone close to you may be struggling with a gaming addiction, please visit our Responsible Gaming Page visit us and contact our support team.

7Privacy & Data Security

Protecting your personal data is our priority. lo89 follows the policies below when collecting, storing, and using your information:

• Your personal information is used solely for service delivery and identity verification.
• Your information is never sold to any third party.
• All data is secured with 256-bit SSL encryption.
• Information may be disclosed in response to valid requests from law enforcement agencies.

For more details on our privacy practices, please see our Privacy Policy Read.

8Account Closure & Suspension

Lo89 may temporarily or permanently suspend an account under the following circumstances:

• Violation of terms and conditions.
• Registering with false information.
• KYC verification failed.
• Extended inactivity (more than 12 months).
• Account closure at the player's own request.

9Dispute Resolution

If you have a complaint or dispute, please contact our support team in the first instance. We are committed to responding to every complaint within 48 hours.

• If a complaint is not resolved by our support team within 30 days of submission, third-party mediation may be requested.
• You have the right to appeal any lo89 decision to the relevant licensing authority.
• In disputes relating to game outcomes, server logs will be treated as the definitive source of evidence.

10Changes to Terms & Their Effect

Lo89 reserves the right to amend these Terms and Conditions, in whole or in part, at any time. Any changes will be notified on the platform, and the "Last Updated" date will be revised accordingly.

Continued use of the site after any changes have been made will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

For any questions regarding these Terms and Conditions, please contact our support team: [email protected]